Transforming Customer Service with Conversational AI

Business Challenge: A high-growth commercial furniture manufacturing enterprise was facing mounting support volume, leading to extended client wait times and inconsistent customer experiences.

AI Solution: AndAI architected and deployed a custom conversational AI assistant, leveraging advanced natural language processing with tailored workflows, seamlessly integrated into existing support channels.

Outcome:

• Reduced client response times by 60%

• Automated 80% of repetitive inquiries

• Elevated client satisfaction metrics to their highest levels to date